ROJoson Medical Clinic
Booked Appointment Performance – January 2019
Target: No patient will have a waiting time for more than 60 minutes from booked appointment time.
NO patient waited for more than 60 minutes from booked appointment time. ACHIEVED!
Overall, the range of waiting time was 0 – 55 minutes with a mean of 3 minutes.
There were 4 clinic sessions with totally zero waiting time.
I was not late in coming to my clinic for the 13 sessions this month.
There were 27 lates and 12 no shows of patients. Have to issue reminders again.
WILL CONTINUE THIS NO QUEUING – NO LONG WAITING TIME FOR PATIENTS IN MY CLINIC POLICY IN 2019 (started in 2015).
WILL CONTINUE TO STRENGTHEN AND REFINE MY LEGACY OF No Queuing – No Long Waiting Time in Clinic.
In 2018, only a total of 19 patients out of more than 1000 patients waited for than 60 minutes from the booked appointment time. Range: 62 to 80 minutes with a mean of 66 minutes and a mode of 68 minutes.
The range of waiting time from the booked appointment was 0 to 80 minutes. The overall mean waiting time (from booked appointment time) was 7 minutes.
In 2019, I will try my best to decrease the number of patients waiting for more than 60 minutes to not more than 10, if not zero.
HOPE ALL PHYSICIANS WILL DO THEIR BEST NOT TO BE LATE IN STARTING THEIR CLINICS AND NOT TO MAKE PATIENTS WAIT, IF PATIENTS HAVE TO WAIT, NOT MORE THAN ONE HOUR.
Inviting at least 5 FB friends to comment on this post, pls.