ROJoson’s Hospital Earthquake Business Continuity Program and Response Exercise

ROJoson’s Hospital Earthquake Business Continuity Program and Response Exercise

Reynaldo O. Joson, MD, MHA, MHPEd, MScSurg

December 23, 2016 

One of the most significant “Happiness, Satisfaction and Productivity” that I have attained in 2016 (based on my tracking of ROJoson Counting Marbles records) is the coaching that I gave to Zamboanga City Medical Center on Earthquake Business Continuity Program and Response Exercise.

After providing consultancy to the Department of Health Central Office on its Business Continuity Program in November 2015, I decided to offer assistance on an earthquake business continuity program to Zamboanga City Medical Center through Dr. Romeo Ong, the Medical Center Chief.  Dr. Ong was very receptive.

Zamboanga City Medical Center (ZCMC) has documented disaster preparedness program.  It needs to be reviewed at planned intervals for improvement purposes.In March 2016, the senior leaders decided that the disaster preparedness program of ZCMC should be expanded to include business continuity plans.  The business continuity program shall be a proactive response planning on how ZCMC business will continue to operate following a disaster and how it expects to return to “business as usual” in the quickest possible time afterwards.

Instead of focusing on resuming a business after critical operations have ceased or recovering after a disaster, a business continuity plan endeavors to ensure that critical services continue to be available to clients. Critical services refer to those services that must be delivered to ensure continuing services to meet obligations, legal and otherwise, of ZCMC.

Business continuity program includes:
• Plans to ensure the continuous delivery of critical services.
• Identification of necessary resources to support business continuity, including personnel, information, equipment, financial allocations, legal counsel, infrastructure protection and accommodations.

Having a business continuity program enhances ZCMC’s image with employees, shareholders and customers by demonstrating a proactive attitude.

The senior leaders decided that the starting point for development of business continuity program (BCP) should rightfully start with BCP for EARTHQUAKE. First, it involves structural and non-structural integrity of the medical center which are the priorities of the BCP. Second, as the BCP for Earthquake is being developed, the BCP for other disasters like tsunami, fire and mass casualty incidents will be developed as well.

Zamboanga City Medical Center (ZCMC) may be affected by a devastating earthquake some day.  It has to be prepared to respond to it with the goals of not only adequately managing the victims of the earthquake disaster but also of ensuring business continuity, that is, ensuring that critical services are continuously made available to clients, particularly, patient-clients.   

Thus, for 2016, the senior leaders decided to develop the ZCMC Earthquake Business Continuity Program.

Frameworks for the ZCMC Earthquake Business Continuity Program

The ZCMC Earthquake Business Continuity Program will be guided by the following frameworks:
zcmc_bcm_framework_rj_16mar7
The preparedness and response frameworks of the ZCMC Earthquake Business Continuity Management
zcmc_bcm_mapping_rj_16mar7
The strategy map of the business continuity program
bcp_zcmc_strategy_map_roj_16aug1_16nov6
I helped the Committee on ZCMC Earthquake Business Continuity Program formulate a Manual on Preparedness and Response.
I helped the Committee formulate an Earthquake Business Continuity Response Exercise. This was successfully held in November 21, 2016.
The draft of the online manual can be seen in (still has to be refined):
zcmc_eqbcp_16nov15_dry_run
I am happy with what transpired in this project, the ZCMC Earthquake Business Continuity Program and Response Exercise.  Within one year’s time, I was able to more or less complete my coaching on the Program and Response Exercise.  From hereon, with further refinements, I can use  it as a take-off or a template to coach other hospitals interested in such a program and exercise.
ROJ@16dec23
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This entry was posted in Business Continuity, Earthquake, Zamboanga. Bookmark the permalink.

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