Congratulations on a New Learning on Emergency-Disaster-Crisis Communication Acquired by Manila Doctors Hospital!

Congratulations on a New Learning on Emergency-Disaster-Crisis Communication Acquired by Manila Doctors Hospital!

Posted on August 8, 2012

Congratulations on a New Learning on Emergency-Disaster-Crisis Communication Acquired by Manila Doctors Hospital!

On August 7, 2012, Manila Doctors Hospital activated its Code Water as its perimeter was flooded, both at the United Nations Avenue and TM Kalaw Street.

I took the opportunity to teach the incident commander and her team on the proper use of SMS in emergency-disaster-crisis-risk communication, specifically, on what should be the contents of the SMS.

The content should consist of stating what code is being activated, date, time, and by whom.   I was not able to salvage the errors done in the initial SMS on activation.  The text sent did not include the date, time, and name of the incident commander or who is authorized to send it.

I was able to correct the second and subsequent SMS updates on the code.

As of August 8, 2012, 4:30 pm, the 11th SMS update had been sent as code was still in effect.  So with 10 transmittals done already, the communication officer must have mastered the right way of sending SMS emergency-disaster-crisis communication.  They all contained the date and time of the updates; the number of the update; and who was authorized to send it, the incident commander in this particular case.

I hope this correct way of sending SMS emergency-disaster-crisis communication is maintained by whoever will be the incident commander in the future.

This is the first time that a regular SMS update of a code has been properly.  In the past, the initial SMS on code activation has always been lacking in date, time, and name of incident commander.  There have been no updates, more so no SMS on deactivation of the code.  I hope the correctly done updates this time will end with an SMS on deactivation the moment the code is called off.  It should also contain the date and time and name of the incident commander who calls it off.

Below are pictures of the SMS that I received in my cellphones.  Note the “number” of the update; the regular use of “Update on MDH Code Water;” the inclusion of date and time; and name of the incident commander who authorized the SMS.

***********************************

For reinforcement, see samples of SMS being done in the Department of Surgery of Ospital ng Maynila Medical Center.

http://hospitalsafetypromotionanddisasterpreparedness.wordpress.com/2012/04/04/ommc-department-of-surgerys-code-white-alert-drill-in-action-in-march-31-2012-as-glimpsed-through-text-messages-from-cellph/

*****************************************

Addendum:

Deactivation Message of MDH Code Water – August 9, 2012

 

Advertisements
This entry was posted in Crisis Communication Management. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s